Is your item unsuitable or doesn’t fit correctly? Items can be returned for a refund or exchange within 14 days of receiving the item if the item is in it’s original condition with all original packaging/labels intact.
Unfortunately we cannot refund items that have been marked with fake tan, cosmetics, cream or items that smell of perfume.
To return, please send the item in suitable protective packaging to us at the address below:
Lucem Direct Ltd (Returns)
Safestore Business Centre
We are unable to process refunds for items that are lost during the return process and you may wish to consider sending the item via recorded delivery.
For orders with Free Delivery, £3.99 will be deducted from your order total before a refund is issued to cover our delivery costs. For Sale items purchased a refund will be provided by means of online gift voucher .
Please enclose your full name, postcode & reason for return. If you would like another size please specify this and we will despatch an exchange of the same item (different size) within 5 days of receiving your returned item.
Refunds will be processed within 7 days of receiving the item.